Effective Date: 15 August, 2025
Welcome to Royal Cargo Packers and Movers, Vapi. By using our services, website, or contacting us, you agree to the following Terms & Conditions. Please read them carefully.
1. Services Offered
- We provide packing, moving, loading, unloading, transportation, and related logistics services.
- Service availability may depend on location, distance, and type of goods.
- All services will be carried out based on prior booking and mutual agreement.
2. Booking & Payment
- Bookings can be made via phone, email, website, or in person.
- An advance payment may be required to confirm the booking.
- Full payment must be made upon completion of the service, unless otherwise agreed in writing.
- Payments are accepted via cash, UPI, bank transfer, or authorized payment gateways.
3. Customer Responsibilities
- Provide accurate details regarding pickup and delivery addresses, type of goods, and service requirements.
- Ensure that all items are properly declared, including fragile, valuable, or restricted goods.
- Be present or assign an authorized person during packing, loading, and delivery.
- Arrange necessary permissions for moving items (such as society permissions, road passes, etc.).
4. Restricted & Prohibited Items
We do not transport the following items:
- Hazardous materials, flammable liquids, explosives, or illegal goods.
- Perishable goods (unless prior agreement is made).
- Cash, jewelry, or extremely valuable items (customers are advised to carry these personally).
5. Liability & Insurance
- We take utmost care in handling your goods. However, we are not liable for any loss or damage caused by unforeseen circumstances such as accidents, natural calamities, theft, or mishandling beyond our control.
- Customers are encouraged to take insurance coverage for valuable items. Insurance claims (if opted) will be settled as per the insurance provider’s terms.
6. Delays in Service
- Delivery timelines are estimates and may vary due to traffic, weather conditions, road restrictions, or unforeseen delays.
- Royal Cargo Packers and Movers is not liable for delays beyond its control.
7. Cancellation & Refund Policy
- Cancellations must be informed at least 24 hours before the scheduled move.
- Advance payments may be partially or fully non-refundable depending on the cancellation time and resources already allocated.
- Refunds (if applicable) will be processed within a reasonable timeframe.
8. Limitation of Liability
- We are not responsible for indirect, incidental, or consequential damages.
- Our liability (if proven) will not exceed the total service fee paid by the customer.
9. Use of Website
- By using our website, you agree not to misuse, hack, or copy content without permission.
- Any third-party links on our site are provided for convenience; we are not responsible for their content or practices.
10. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India and the jurisdiction of Vapi, Gujarat.
11. Contact Us
For any questions or clarifications regarding these terms, please reach out to us:
Royal Cargo Packers and Movers
Vapi, Gujarat – India
📞 Phone: 090572 07879
📧 Email: Royalcmovers@gmail.com
🌐 Website: https://www.royalcargopackersandmovers.in