Effective Date: 15 August, 2025
At Royal Cargo Packers and Movers, Vapi, we aim to provide a smooth and reliable moving experience. However, we understand that sometimes plans change. This Refund & Cancellation Policy outlines the terms related to cancellations, refunds, and rescheduling.
1. Cancellation by Customer
- Before 24 Hours of Scheduled Service:
Customers can cancel their booking at least 24 hours before the scheduled move. In such cases, the advance amount (if any) will be refunded after deducting minimal administrative charges. - Within 24 Hours of Scheduled Service:
If cancellation is made less than 24 hours before the scheduled move, the advance amount may be partially or fully non-refundable depending on resources already allocated (manpower, vehicle, etc.). - On the Day of Service:
If the cancellation happens at the last moment or after our team has reached the pickup location, no refund will be issued.
2. Cancellation by Royal Cargo Packers and Movers
- In rare cases where we are unable to provide the service due to unforeseen circumstances (such as vehicle breakdown, strikes, or natural calamities), the customer will receive a 100% refund of the advance payment.
- Alternatively, the customer can choose to reschedule the service at no extra cost.
3. Refund Process
- Refunds (if applicable) will be initiated within 7–10 business days through the same mode of payment used at the time of booking.
- Bank delays or payment gateway timelines may affect the final credit to your account.
4. Rescheduling Policy
- Customers may request to reschedule the moving service by giving at least 12 hours’ notice.
- Rescheduling is subject to availability, but we will make every effort to accommodate your request without extra charges.
5. Non-Refundable Charges
The following charges are strictly non-refundable:
- Any government fees, toll charges, or permits arranged on behalf of the customer.
- Insurance premium (if availed).
- Packing material cost, once used.
6. Contact Us
For refund or cancellation requests, please contact our customer support team:
Royal Cargo Packers and Movers
Vapi, Gujarat – India
📞 Phone: 090572 07879
📧 Email: Royalcmovers@gmail.com
🌐 Website: https://www.royalcargopackersandmovers.in